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Quality Focus

Every WESCO program has the same goal — to provide total customer satisfaction. WESCO's company-wide quality process drives each WESCO program, providing meaningful and measurable performance improvement for every WESCO initiative.

Fueled by continued challenging economic times and increased cost pressures from customers, WESCO was searching for a sure-fire approach to achieving significant gains in operating and sales performance. WESCO realized the key ingredients of the LEAN process would help in reaching these goals.

WESCO's LEAN Initiatives have grown from a single Branch pilot effort to a large-scale, company-wide program encompassing an expanding set of key initiatives, and an impressive track record of results — all driven by a highly focused team committed to the ongoing success of the program.

LEAN has sparked a new level of energy, enthusiasm, and momentum at WESCO, and is recognized as the engine that will drive continuous improvement, the key to gaining long-term competitive advantage, and the tool to achieve business excellence.

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